Frequently Asked Questions

• Minimum Entry Age (Child): 91 days
• Minimum Entry Age (Adult): 18 years
• Maximum Entry Age: No limit on age for the Sum Insured of ₹ 2 Lac; For all other Sum Insured, the maximum entry age is limited to 70 years.

The Premium of Rs. 404 per month (or Rs. 13 per day) = Rs. 4,852 per year (excluding taxes) for Rs. 5 Lac Sum Insured, is for a 25-year old Male with normal health conditions, living in Mumbai, for an Individual NAVI Cure Health Insurance Policy. *Rates are for COCOCure by Navi General Insurance. Product UIN: NAVHLIP21369V022021.

Yes! Buying health insurance will earn you the eligibility to claim tax benefits under Section 80D of the Income Tax Act, 1961.

If willing to cancel your health insurance policy after its purchase, you can do so within 15 days of receiving the policy documents. You will receive a refund only if you did not make any claims in the policy during that year.

You will have to wait for a period of 30 days (waiting period) before your policy starts covering you. Furthermore, in the case of a pre-existing disease or specific diseases, you will have to serve the waiting period (depending on the plan) before enjoying the coverage.

You must notify your designated TPA either at the call centre or writing, in the event of planned or emergency hospitalisation. Contact details are available on your App and Health Card

You should submit the Pre – Post hospitalisation claim documents within 15 days of completion of Post-hospitalisation treatment or period, whichever is earlier.

List of necessary claim documents to be submitted for reimbursement are as follows:

• Claim Form Duly Filled and Signed
• Minimum Entry Age (Adult): 18 years
• Maximum

You may submit the Claim Form along with the documents for reimbursement of the claim to Our / TPA office. Address of designated TPA is been shared in Health Card / Policy Schedule.

You can obtain a Claim Form from any of our / TPA Offices or download a copy from below:-

• Health Indemnity – Cashless Request - Download
• Health Indemnity -Reimbursement - Download

At the time of discharge, the Network Hospital may forward a final request for authorization for any residual amount to us along with the discharge summary and the billing format. Upon receipt of the final authorisation letter, you may be discharged by the Network Hospital. Please ensure that you have signed the pre-authorization form at the time of admission and final hospital bill at the time of discharge.

Yes, you can change the recommended zone to the zone corresponding to your city of residence. Please call us on 1800 123 0004 to submit your request.